Before placing 911 call from InnoCaption App
If you choose to place 911 call from InnoCaption App, you need to make sure your phone is connected to data network, 4G or WiFi. You can test connectivity by dialing 9999 from the App, which is location verification service. If it does not show your location information (address) at all, please do not place 911 call from the App. We strongly recommend to place 911 call from your landline telephone or mobile phone dialer.
Please note: In order to use the InnoCaption App to call 911 –
• You must allow Location Service in your phone. If you do not know how to do this, please refer to our 911 Call User Guide Here
• Your phone must have simultaneous voice and data (SVD) capability. (For more details, please refer to InnoCaption web site FAQ)
• At the time of making 911 call, your phone must have connection to Data network (4G data network or WiFi). If there is no 4G signal nor WiFi connection, please move to find out better signal location or call 911 from landline telephone or mobile phone dialer.
911 call procedure
When you dial 911 using InnoCaption App, your call will be put ahead of other callers using InnoCaption. Your call will be connected to InnoCaption Emergency Call Center first and will be routed to an appropriate Public Service Answering Point (PSAP). They will ask for your name, location (street address, city, state) and call back number(InnoCaption number) to provide to the PSAP in case the call is dropped.