Please choose from the following FAQ’s
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. InnoCaption is a certified IP captioned telephone service provider. InnoCaption uses a live stenographer to generate captions. The stenographer generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.
When you have a voicemail, a number inside the red circle will appear, showing how many messages you currently have.
To retrieve messages on your InnoCaption voicemail, press down the voicemail icon underneath the keypad. You can also press the # sign and then hit the Call button.
Yes, you can set up “Call Forwarding” through your network carrier so that all inbound calls to your number are picked up by the InnoCaption app. This means you don’t have to give out your new InnoCaption number to your contacts, as they can continue to call you on your existing cell number. The call forwarding instruction differs depending on which network carrier you are with, so please refer to our Android user manual HERE.
You can block unwanted calls by opening your InnoCaption App and accessing Logs in the app. To block a call, press down the number you wish to block until a sub menu pops up. Tap Add to Block List. To unblock the number, tap Block List in your Setting menu, followed by Trash, and confirm by clicking Yes. For more information, please visit the How To Block Unwanted Call section of our Android manual.
If you have a question you are not able to find in our FAQ's – please contact our support team at firstname.lastname@example.org. We will assist you with your question and where necessary, add that information to our FAQs.