Please choose from the following FAQ’s
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. InnoCaption is a certified IP captioned telephone service provider. InnoCaption uses a live stenographer to generate captions. The stenographer generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.
The number inside the red circle reflect how many voice messages your currently have on your InnoCaption voicemail.
You can block unwanted calls by opening your InnoCaption App and accessing your Recent calls. To block a call, slide left on the number you wish to block. Tap More followed by Add to Block List. To unblock the number, tap Block List in your Setting menu, followed by Trash, and confirm by clicking Yes. For more information, please visit the How To Block Unwanted Call section on our iPhone manual.
In order to retrieve the voice message(s) on your InnoCaption Voicemail, simple hold down the # sign until you are connected to one of your Communication Assistants (CAs). You can also press the # sign and then press the Call button in order to be connected to one of our CAs.
Yes, you can set up “Call Forwarding” through your network carrier so that all inbound calls to your number are picked up by the InnoCaption app. This means you don’t have to give out your new InnoCaption number to your contacts, as they can continue to call you on your existing cell number. The call forwarding instruction differs depending on which network carrier you are with, so please refer to our iPhone user manual HERE.
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