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Urgent Message Regarding Suspension of Service from InnoCaption

To Our Loyal Subscribers:

As of Tuesday, April 7, 2015, at 9:00pm CST, InnoCaption is suspending its provision of IP Captioned Telephone Relay Service (IP CTS) because it has come to our attention there is an issue with our 911 call handling. After careful investigation we have concluded temporary suspension of service is necessary to ensure the safety of our users while we implement a solution. In order for the suspension of service to be as temporary as possible, the InnoCaption team has been working closely with the Federal Communications Commission (FCC) and a third party company who specializes in emergency call handling.

We at InnoCaption care deeply about the safety of our users and their ability to access emergency services. We have made extraordinary good faith efforts to prevent this suspension of service, but regretfully we were not able to do so. During this time period, consumers will not be able to place or receive calls using the InnoCaption IP CTS application. Until we temporarily suspend service, we advise our users to contact 911 using other services. We will keep users updated on our progress as we work towards resolving these issues. We assure each and every one of you that all parties involved are acting quickly to resume service and provide you with improved access to 911.

If you have any questions, comments, or concerns regarding our temporary suspension please feel free to contact me directly.

Thank you for your continued loyalty to InnoCaption during these times. We sincerely apologize for any hardship this will cause.

Cristina Duarte
Regulatory Affairs Manager, InnoCaption



FREE Real-time Captioning App for smartphone!

– Streamlined process that directly connects you to CA with no need to login
– Deliver captions to your smartphone within two seconds
– User friendly
– Free 10-digit caption number provided
– Make and Receive calls with the same ease as any hearing person
– High accuracy caption with live stenographers
– Captioned voice mail services
– Alternative Voice line selection
– Caller ID
– Speed Dial
– Favorite contact
– Syncs with user’s existing contact list
– Supports Interactive Voice Response systems
– Captioned 911 calling

Innovative captioning for the smartphone

InnoCaption is revolutionizing how those with hearing loss communicate by making it possible to use the smartphone (Android & iPhone) as it was intended – accessible, convenient, and mobile. Through the use of our patented technology in conjunction with live stenographers, we provide the fastest, easiest, and most accurate captioning for those who may need assistance hearing the other party.

Make and Receive a phone call just like anybody else!

InnoCaption App has created a streamlined process that users are directly connected to communication assistants with no need to login. It allows users to make and receive any mobile call the same (functionally equivalent) as any hearing person. And, you never have to miss a phone call again with InnoCaption’s Voicemail with captioned messages!
Also, the App provides a lot convenient features, such as Caller ID, Contact list synced with existing contact list, Speed dial, Favorite contact, Alternative voice line selection, and supports interactive voice response systems as well as 911 call with caption.

InnoCaption is a free service funded by FCC

InnoCaption is a free mobile caption service for those with hearing loss within the United States.  Paid for pursuant to a program through the Interstate Telecommunications Relay Services (TRS) Fund.
 Click Registration to begin using InnoCaption today!