Captioner Resources

Below are answers to commonly asked questions from captioners.

FAQs

Where can I locate the download link for the CA Agent Software and Scheduler Apps?

Please click on the provided link to access the following programs:
‍https://mypage.innocaption.com/download-agent/

  1. CA Agent Software and Set-up Manual
  2. CA Scheduler Phone App (iPhone and Android)
  3. CA Scheduler Web Version
  4. CA Chat - Web Version
Where can I get my 1099 forms for tax filing?
  1. Log in to the CA - Scheduler Web.
  2. Navigate to PAYMENT.
  3. Choose 1099 HISTORY.
  4. Select Open/Download File for the desired year.
  5. Right-click and select Print or Save (options may vary depending on your web browser).
What are the hours for day, peak and night shifts?

Peak*:          11am-4pm CT
Day:              7am-11am and 4pm-11pm CT
Night:           11pm-7am CT

*Peak hours only valid during weekdays (Mon-Fri), reverts to Day rates on weekends

I will be moving (or working from another location). Do I need to fill out a form?

Please email brian@innocaption.com, and CC Mike at mike@innocaption.com, to request the "Authorized Call Center Location Disclosure Form."

How do I update my email address and/or cell phone number?

Please email Brian and Mike and provide them with your new email address (or phone number).
Contact: mike@innocaption.com
‍Contact: brian@innocaption.com