When you recommend InnoCaption to your patients, it gives them a critical accessibility tool to help stay connected and make phone calls with confidence. Whether it's to make calls to friends and family, on-the-job, or to assist with communication during an emergency, InnoCaption is life-changing for anyone who needs captions to understand their phone calls due to hearing loss.

Health Care Professionals

Dr. showing patient tablet information

Why Recommend InnoCaption?

At InnoCaption, we prioritize the well-being of your patients. By recommending InnoCaption, you equip your patients with a critical accessibility tool that boosts their confidence during phone calls and helps them stay connected. If you, or any of your patients, ever have any questions, comments, or suggestions for us, or need help navigating the app, our dedicated support team is readily available to assist, ensuring a smooth and positive experience for everyone.

Dr. helping a woman with a hearing aid


On June 16, 2004, the Federal Communications Commission (FCC) worked with the Department of Health and Human Services to release a Public Notice to clarify that the use of Telecommunications Relay Service, like InnoCaption, to facilitate telephone calls between health care professionals and patients, when one of the parties to the call has a hearing or speech disability does not violate the Privacy Rule of the Health Insurance Portability and Accountability Act (HIPAA).

White Paper

The InnoCaption app is revolutionizing the way individuals with hearing loss communicate and stay connected. As a real-time mobile captioning service, our service provides a lifeline to the deaf and hard of hearing community.

Read our White Paper to discover the positive impact on users’ lives and the profound effect of InnoCaption and the importance of accessible phone calls.

Demo Account

Sign up for a demo account to explore the full suite of features and see how InnoCaption is empowering people with hearing loss to make calls with confidence. Demo accounts can be set up for healthcare professionals, employer representatives, social workers, or educators who do not have hearing loss themselves, but are considering recommending the InnoCaption app to clients. To request a demo account, first download the InnoCaption app and then select the “I’m testing for someone else” button.


Why should I recommend the InnoCaption app to my patients?

The InnoCaption call captioning app is a means for people who might otherwise be unable to use today’s mobile phones to make and receive phone calls to enjoy interactions with family and friends, stay in touch with work colleagues and customers, and place emergency calls with confidence. The InnoCaption app empowers users with independence and confidence.

What is required of my time to educate and train the patient on the use of the InnoCaption app?

There is no need for the healthcare professional to do anything other than introduce the InnoCaption app to their patients with hearing loss. Once the patient downloads the app to their phone and registers with InnoCaption, they can make and receive calls immediately. InnoCaption manages all troubleshooting and technical support, with an amazing customer support team that can be reached any day of the week by text message or email.

How long has the InnoCaption app been available? Why haven’t I heard of it before?

InnoCaption introduced the first version of their call captioning smart phone app in 2016. Since then, we have been improving and adding new features to make the app more user friendly and seamless. InnoCaption has focused on consumer-based promotion and marketing efforts to establish their base of business, and now are engaging with hearing health professionals to introduce the InnoCaption app to their patients with hearing loss.

Does InnoCaption have a landline service also?

InnoCaption does not provide landline captioned phones. However, our mobile app allows you to view captions on your cell phone while sending the call audio to your existing landline phone for outbound calls. This feature is great for individuals who are hard of hearing that may want to use a landline telephone or conference speakerphone for longer calls, group calls or for better audio quality.

For instructions on how to use this feature, please visit our Help Center article here.

Are calls made on InnoCaption private?

Your call transcripts are kept strictly private and confidential. Call transcripts are not saved or archived on InnoCaption servers and our team does not have the ability to access transcripts that are saved on a user’s device. Our privacy and compliance procedures are regulated and audited by the FCC.

Our stenographers are highly trained, professional captioners that go through strict compliance measures to protect your privacy and all transcripts are deleted from captioner devices. Our captioners are only able to listen to and transcribe one side of the conversation and do not hear what is said by the InnoCaption user. The only exception to this is during conference calls when the captioner can hear all parties on the line.

For users that choose to have our ASR engine caption their calls, no call audio is logged for machine learning or any other purpose.