Calling 911

InnoCaption ensures accessible emergency calling for users by prioritizing 911 calls and connecting them to highly trained stenographers for live captioning. When using the InnoCaption app to dial 911, your call is directly routed to the local 911 center based on your mobile device's coordinates.

Accessible emergency calling

Providing our user community with accessible emergency calling is an important part of the InnoCaption service. Any 911 call you make is prioritized ahead of all other calls and you are automatically connected to one of our highly trained stenographers to provide live captioning for the call, unless you proactively choose to switch to automated speech recognition captions. When you dial 911 on the InnoCaption app, your call will be sent directly to your local 911 center based on your mobile device’s coordinates.

EMERGENCY CALLING ADVISORY: Please be aware that 911 service may be limited or unavailable in the event of network disruptions or degradation, service connection or internet failure, or other circumstances. 


What you need to know when calling 911

While connecting the emergency call, InnoCaption will send through your name, callback number, and location based on your mobile device coordinates. Please keep in mind, you should always immediately tell the 911 operator your location.

Data Network Connection:
When dialing a 911 call, your phone must be connected to a data network (LTE/5G cellular data network or WiFi). If there is no cellular data signal or WiFi connection, please move to find a better signal location or call 911 from a landline telephone or use the standard cell phone dialer.

Location Services:
Your mobile device’s Location Services setting must be enabled. Otherwise, the app will not work. You can test your connectivity to 911 services by dialing 933 from your InnoCaption app.

If you have any inquiries as to how we handle 911 calls please reach out to our regulatory team at: