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Captioned 911 calling

When you dial 911 using the InnoCaption App, your call is put ahead of other callers using InnoCaption. Your call will be connected to InnoCaption Emergency Call Center first, and then is routed to an appropriate Public Service Answering Point (PSAP). The operator will ask for your name, location (street address, city, state) and call back number(InnoCaption number) to provide to the 911 center in case the call is dropped.

*911 Calling Advisory: Calling 911 from a landline remains the most reliable method of reaching emergency response personnel.

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To ensure you are able to call 911 in an emergency, take the time to do the following things after installing your InnoCaption App.

(1) Make sure your phone is connected to your providers network and/or is connected to WiFi.

(2) You can test your connectivity to 911 by dialing 9999 from your InnoCaption App.

(3) Make a test call to a friend, or even our InnoCaption office.

Please remember, the time to test out the InnoCaption App for the first time is NOT when you need to call 911. Be sure everything works ahead of time. If you have any problems at all, contact our customer support team by emailing or calling (703) 865-5553

If you have any inquiries as to how we handle 911 Calls please reach out to our Director of Regulatory Affairs at

Please note: In order to use the InnoCaption App to call 911 –

  • You must allow Location Services on your phone. If you do not know how to do this, please refer to our 911 Call User Guide Here
  • Your phone must have simultaneous voice and data (SVD) capabilities. (For more details, please refer to InnoCaption web site FAQ)
  • When making a 911 call, your phone must be connected to your Data network (4G data network or WiFi). If there is no 4G signal nor WiFi connection, you either need to move to where you have connection, or call 911 from a landline telephone or another device.