calling911

911 Calling

When you dial 911 using the InnoCaption App, your call is put ahead of other callers using InnoCaption. Your call will be connected to InnoCaption Emergency Call Center first, and then is routed to an appropriate Public Service Answering Point (PSAP). The operator will ask for your name, location (street address, city, state) and back number (InnoCaption number) to provide to the 911 center in case the is dropped.

*911 Calling Advisory: Calling 911 from a landline remains the most reliable method of reaching emergency response personnel.

Download 911 User Guide

Friendly Reminder

Please remember, the time to test out the InnoCaption App for the first time is NOT when you need to call 911. Be sure everything works ahead of time. If you have any problems at all, contact our customer support team by emailing support@innocaption.com or calling (877) 255-4369

If you have any inquiries as to how we handle 911 Calls please reach out to our Director of Regulatory Affairs at regulatory@innocaption.com

Please note: In order to use the InnoCaption+ App to call 911

You must allow Location Services on your phone. If you do not know how to do this, please refer to our 911 Call User Guide Here. When making a 911 call, your phone must be connected to your Data network (4G data network or WiFi). If there is no 4G signal nor WiFi connection, you either need to move to where you have connection, or call 911 from a landline telephone or another device.

Download 911 User Guide