InnoCaption provides real-time captioning of cell phone calls through live stenographers and automated speech recognition software. We empower you to choose the captioning mode that best meets your accessibility needs, with the ability to switch between modes before or during calls.


Our stenographers are highly trained professionals with years of training and specialized equipment. Unlike speech recognition software, stenographers bring human understanding to your captions with their ability to provide captioning of non-verbal sounds on the call, for example if someone is laughing, if a dog is barking, or if you are experiencing poor connectivity. Each one of our stenographers works hard to ensure you have high accessibility and do not miss any important information during your calls!

Woman Stenographer working
Man using Automatic Speech Recognition on phone

Automatic Speech Recognition

If you prefer not to have a live assistant on your call, we also provide the option for captioning through best-in-class automated speech recognition (ASR) technology. ASR captioning is accurate in most situations and consistently fast, but performance can vary depending on the audio quality of the call and the voice of the speaker on the other line. This is why InnoCaption puts you in control, allowing you to switch between live stenographer or automated captioning as your accessibility needs change. ASR caption mode supports Spanish in addition to English.

Privacy FAQs

Are my calls private?

Your call transcripts are kept strictly private and confidential. Call transcripts are not saved or archived on InnoCaption servers and our team does not have the ability to access transcripts that are saved on a user’s device. Our privacy and compliance procedures are regulated and audited by the FCC.

Our stenographers are highly trained, professional captioners that go through strict compliance measures to protect your privacy and all transcripts are deleted from captioner devices. Our captioners are only able to listen to and transcribe one side of the conversation and do not hear what is said by the InnoCaption user. The only exception to this is during conference calls when the captioner can hear all parties on the line.

For users that choose to have our ASR engine caption their calls, no call audio is logged for machine learning or any other purpose.

Are you collecting my data?

When using ASR captioning, no call audio is logged for machine learning or any other purpose.

Please refer to our privacy policy for further details.

What happens with my transcripts?

Your call transcripts are saved locally on your device and you are able to view them or email them from the InnoCaption app.

For instructions on viewing transcripts, refer to our help center article here.

Please note that call transcripts are not saved or archived on InnoCaption servers and our team does not have the ability to access transcripts that are saved on a user’s device.

Why do you need my personal information?

Our captioning service is offered free of charge to individuals with hearing loss because it is paid for by a federal program. As an FCC-certified provider of relay services, we are required by law to obtain certain personal information from you to prevent misuse of this vital accessibility service for the deaf and hard of hearing community. We know that this information is highly confidential and we take strict measures to protect your personal information.

The personal information we are required to provide to the FCC’s Telecommunications Relay Services (TRS) Fund Administrator for compliance purposes include: full name, date of birth, last four digits of your social security number, residential address and cell phone number. Please note that InnoCaption will never sell, distribute, share, or reveal your personal information in any way unless compelled to do so by lawful order.

Please visit the FCC website to find out more about Telecommunications Relay Services.


DeskView helps make calls even more accessible by allowing you to place a captioned call directly from your web browser or to live stream the same captions from your phone onto a computer screen. DeskView is also a great feature to use if you need captioning on Zoom meetings or other video conference calls. It is also helpful for people with low vision who would like to see extra large captions on a computer screen.

To use DeskView, register for an InnoCaption account (if you don't already have one) and then login to the DeskView portal by using the same cell phone number and password as your mobile app account. To reach the portal, simply click the LOGIN button at the top right of our website.

Laptop view of InnoCaption App