Our stenographers are highly trained professionals with years of training and specialized equipment. Unlike speech recognition software, stenographers bring human understanding to your captions with their ability to provide captioning of non-verbal sounds on the call, for example if someone is laughing, if a dog is barking, or if you are experiencing poor connectivity. Each one of our stenographers works hard to ensure you have high accessibility and do not miss any important information during your calls!
If you prefer not to have a live assistant on your call, we also provide the option for captioning through best-in-class automated speech recognition (ASR) technology. ASR captioning is accurate in most situations and consistently fast, but performance can vary depending on the audio quality of the call and the voice of the speaker on the other line. This is why InnoCaption puts you in control, allowing you to switch between live stenographer or automated captioning as your accessibility needs change. ASR caption mode supports Spanish in addition to English.
DeskView helps make calls even more accessible by allowing you to place a captioned call directly from your web browser or to live stream the same captions from your phone onto a computer screen. DeskView is also a great feature to use if you need captioning on Zoom meetings or other video conference calls. It is also helpful for people with low vision who would like to see extra large captions on a computer screen.
To use DeskView, register for an InnoCaption account (if you don't already have one) and then login to the DeskView portal by using the same cell phone number and password as your mobile app account. To reach the portal, simply click the LOGIN button at the top right of our website.